Shipping Policy

1. General Information

Klocksalongen AB is committed to providing a seamless shipping experience. This Shipping Policy outlines the terms and conditions that govern the shipment of products purchased through our platform.

2. Shipping Methods and Costs

We provide one shipping option, which is Express Shipping.

• Within Europe and Sweden: Delivery takes 1-2 business days.

• Outside the EU or in remote parts of Europe: Delivery may vary from 2-4 business days.

Shipping costs will be calculated at checkout and are based on the destination.

3. Processing Time

Orders are processed within 1-2 business days, excluding weekends and public holidays. You will receive a confirmation email once your order has been shipped, including tracking information if applicable.

4. Delivery Areas

We ship to the following regions:

• Domestic (within Sweden)

• International (selected countries)

 

5. Customs and Duties

For international orders, the recipient is responsible for any applicable customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping costs.

6. Tracking Information

For shipments with tracking, you will receive a tracking number via email once your order has been dispatched. Use this number to monitor your shipment’s progress through our carrier's website.

7. Delayed or Lost Shipments

While we strive to ensure timely delivery, delays can occur due to unforeseen circumstances such as weather, carrier issues, or customs processing. If your shipment is significantly delayed or appears to be lost, please contact our customer support team for assistance.

Any loss or theft is fully insured as stated in the order confirmation and invoice.

8. Incorrect Shipping Address

It is the responsibility of the customer to provide an accurate and complete shipping address at the time of purchase. Klocksalongen AB is not liable for packages delivered to incorrect addresses due to customer error.

9. Damaged or Missing Items

If your package arrives damaged or with missing items, please notify us within 7 days of delivery. Retain all packaging and contact our customer support team to initiate a claim.

10. Contact Information

For any questions or concerns regarding this Shipping Policy, please contact us at:

Klocksalongen AB Klocksalongen@gmail.com

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.